These Terms of Service apply to all contracts between Influboard, operated as a sole trader in the Netherlands — hereinafter referred to as the "Provider" — and its customers ("Customer") regarding the use of the web-based SaaS service Influboard (influboard.com).
The service is offered exclusively to business customers — brands, agencies, and other companies using Influboard for professional purposes. Consumers (private individuals not acting in a professional or commercial capacity) are excluded. If a consumer registers, no contract is formed.
The Provider grants the Customer browser-based access to Influboard as a Software-as-a-Service (SaaS) platform, enabling tracking of UGC creator accounts and posts across TikTok, Instagram, and YouTube.
The contract is concluded when the Customer registers on the Influboard platform and the Provider confirms the registration. By creating an account, the Customer accepts these Terms of Service and the Privacy Policy.
The Provider reserves the right to develop and improve the service, provided changes are reasonable for the Customer. Significant changes will be communicated by email at least 30 days in advance.
The Customer receives a non-exclusive, non-transferable, and non-sublicensable right to use Influboard for the duration of the active subscription.
Use of Influboard requires a paid subscription. All prices are listed on the pricing page and are exclusive of applicable VAT unless stated otherwise. VAT is handled by our payment provider as Merchant of Record.
Billing is processed monthly or annually in advance via the payment methods available at checkout. Access may be suspended in the event of payment failure.
New customers may start a 7-day free trial. A valid payment method is required to begin the trial. No charge is made during the trial period. If the Customer does not cancel before the trial ends, the subscription activates and billing begins automatically.
The Customer may cancel their subscription at any time. Cancellation takes effect at the end of the current billing period — access continues until then. In line with EU Data Act requirements, the maximum notice period is two months, and no exit fees apply.
Upon termination, the Customer's access to the platform ends. The Customer has 30 days to export their data via CSV before it is deleted.
We do not offer refunds for subscription periods already in use. Cancelling a subscription stops future charges but does not entitle the Customer to a refund for the remaining period. If you believe a charge was made in error, contact us at ash@influboard.com.
The Provider may change subscription prices with at least 30 days' notice by email. Continued use after the effective date constitutes acceptance of the new price. If the Customer does not accept the new price, they may cancel before the change takes effect.
Metrics, views, engagement rates, and other data displayed in Influboard are sourced from public platform data and third-party providers. This data may be incomplete, delayed, or change due to platform decisions outside our control. All analytics are provided as is and should not be used as the sole basis for financial or legal decisions.
Influboard integrates with third-party platforms and services including social media platforms (TikTok, Instagram, YouTube) and payment and infrastructure providers. The Provider has no control over these services and is not responsible for their availability, accuracy, or changes. Use of third-party services is subject to their respective terms.
In line with EU Data Act requirements, Customers can export all their campaign data at any time using the CSV export feature. No fees are charged for data export.
The Provider aims for high availability but does not guarantee uninterrupted access. Planned maintenance, third-party outages, or circumstances outside the Provider's control may affect availability. The Provider will make reasonable efforts to notify Customers of planned downtime in advance.
The Provider is liable without limitation for intent and gross negligence, and for injury to life, body, or health under mandatory law. In cases of slight negligence, the Provider is only liable for breaches of essential contractual obligations, limited to typical and foreseeable damages. The Provider is not liable for indirect damages, loss of profits, or decisions made based on analytics or platform data.
The Provider processes personal data in accordance with applicable data protection law and GDPR. For details, see the Privacy Policy.
The Provider may update these Terms with at least 30 days' notice by email. If the Customer does not object within that period, the changes are deemed accepted. If the Customer objects, they may cancel their subscription before the changes take effect.
These Terms are governed by the laws of the Netherlands. Any disputes shall be subject to the jurisdiction of the competent Dutch courts. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
If any provision of these Terms is or becomes invalid, the remaining provisions remain in full force.
Questions? ash@influboard.com